Frequently Asked Questions
What are the different question types I can create using QuestionPro?
What kinds of Reports can I get?
Can I get an invoice/receipt for payment?
How do I create my first survey?
How does branching work and how do I set it up?
What is piping or replacement variables and how do I set it up?
Can I upload a logo into my survey?
Video Tutorials
Introduction to QuestionPro
Creating an Online Survey
Basic Question Types
Edit Questions
Branching
Grouping/Filter Analysis
Dynamic Comments : Comment Boxes based on Logic
Folders - Organizing your Surveys/Campaigns/Micropolls
Enabling Multiple Branching (Piping & Looping)
Extraction
Quota Controls
Survey Setup
Adding New Question
Images/Multimedia - How To?
Branching
Default Branch Destination
Survey Distribution
Respondent Tracking
Sending Reminders
Sending Test Emails
Email/List Management - How To
Survey Analysis / Reporting
Real-Time data reports
Excel Reports and Charts
Grouping / Segmentation / Filtering
Banner/Pivot Tables - How To
DeleteEdit/View Individual Responses
FAQ - Accounting/Billing/Licensing
Upgrading Your Account - How To
Invoices and Receipts
Cancelling Your Account
Upgrading Your Account - How To
Pricing and Billing - How it works?
Multi-User Accounts
Site Policies and Procedures
Privacy Policy
Terms of Use
Anti-Spam Policy
Responses - Confidentiality
Data Security
Data Retention Policy
Online Surveys - Applications and Uses
New User Registration / Account Management
Why choose our online survey software?
Create a permanent account
Using a Coupon while registering
Changing Passwords / Email Address
What are the minimum system requirements ?
Moving surveys between accounts
Phone and Paper Surveys - How-to?
Your personal information
Multi-User Accounts : Corporate Accounts
Global Multi-User Account : Overview
Survey Sharing
Pricing : Multi-User Accounts
Organization Level Look and Feel Templates
Client Dashboard Account
Folders and Permissions
Customized Dashboard URL
Survey Creation - Details
New / Renaming a Survey
Edit my Survey
Edit my Survey - How To
Copy Surveys
Creating a New Survey
Adding New Question (Single Select)
Types of surveys that can be created
Access restrictions for editing Surveys
Trial account locked
Limit on the number of responses, surveys etc for my current license
Max. number of questions on the survey
Max. number of concurrent surveys
How do I force a response for a Question ?
Rank Order Question Validation
My Question Library
Check Boxes Vs Radio Buttons
Other (Please Specify) Answer Option
Rank order questions
Customizing the Height and Width of Open-Ended Text Boxes
Multilingual Surveys - How To
Continue/Finish buttons on the survey
Importing external data
RSS Feed
Convert survey from Word document to HTML
Printing Issues
Question Separators
Editing live Surveys - Issues and Implications
Survey Building/Authoring - Details
How do I add graphics or a image/logo to my Survey ?
How do I Customize the Look and Feel of my Survey ?
Single question display mode
Customize survey with HTML ?
Enable/Disable auto question numbering
Editing Thank You page.
Change the Font Sizes/Bold/Underline on Questions and Answers
Randomly Selecting ONE Question per Survey View
Randomizing the Order Of Questions in a Survey
Randomizing the Order Of Answers to a Question
Advanced Randomization (Select K of N)
Block Termination Question
Issues to remember when doing Rotation
Progress Bar -- Removing it / Specifying Location
Special Instructions -- What is this ?
Survey Template Library
Survey Template Library - How To
Royalty Based Templates
Adding to template library
Royalty Based Surveys
Survey Chaining - How To
Automatically sending a thank you / confirmation email to the respondent
Our ads/logos on your surveys
Validation Message - Required Option
Multiple Choice / Multiple Select Question - Exclusive Option Validation
Default / Pre-Selected Answers
Survey Width
Align Question/Answer Options
Pre-Select Answer Options; Set Default Answer Options
Change Question Font Size, Font Size and Width Globally
Reorder Questions
Help Links/Popups for Questions.
Side-By-Side Matrix (Importance Vs. Satisfaction)
Side-By-Side Matrix - Drop Down Menu Type
Bulk update Question Codes
Matrix Question with Headers
Sending Survey - Details
How can I post Link to my survey on my Website?
Publish my survey with a link
Integrate my surveys with a NewsLetter
Email My Survey
Address Book and Respondent Tracking
Anonymous surveys vs. respondent tracking
Email List
Email/List Management - How To
Uploading Email Addresses
Explanation of current Email Status
Password Protected Survey ?
Popup Survey from My Website - How To
Popup skip count
Personal Email Address Book
Personalizing emails to your distribution list
Message Types
Resend to Selected Groups - Reminder
Public Internet Surveys - Where can I get email distribution lists ?
What are the different ways can I distribute my survey to my sample ?
I have finished testing my survey and ready to email out -- How do I delete all my test data from the database ?
Disable users from taking survey multiple times
Tracking respondents
Respondent Identification
CAN-SPAM Compliance Tool
Export Batch for External Distribution
Setting up Survey Email Invitation
Survey Administration - Details
Can I Print hard-copies of my Web Survey ?
How do I prevent Ballot-Box Stuffing for my Survey ?
How Do I temporarily prevent users from taking my survey ?
Disabling Automatic Question Numbering for selected Questions
Question Sub-Section numbering (1a, 1b etc.)
Page Breaks and Branching
How Do I manually add responses (from a paper survey) into the Engine
I already have some data (Excel/Access/SQL) that I would like to Bulk Import
Redirect at the end of the Survey -- How To ?
How do I get a Paper Printout of the Survey?
Survey Coding and Variables
Automated survey usage / respondent stats
Quota Control
Enable users to complete the survey multiple times
TimeZone Settings
Time-out period
Email Notifications upon Survey Completion
Draft/Collaboration Mode - Peer Review
Survey Tracking - Details
Email Servers - Mail Messages Marked as SPAM / Guaranteed Delivery
Response Rates - Explained
Total Number of Responses ?
Total Number of Views ?
Address Book Responses ?
Validation Error Count ?
Deleting/Editing/Viewing Responses
Automatic Quota Control
Capturing External and Custom Variables and Data
Advanced Dynamic Replacement
Analysis and Reporting - Details
Analysis and reports summary
Real-Time data reports
Advance Analysis Tools
Download to SPSS
Excel Reports and Charts
Excel Reports and Charts - How To
Data Download Limits
Publishing results to the World
Completion / View / Started Statistics
Total Responses
Start Rate
Completion Rate
System Variables
Grouping and Filtering
Analyzing Open-Ended Text
Time Based Grouping/Filtering
Operators
Grouping and Segmentation based on External Variables
Time Based Grouping
Crosstabs - How To
Banner Tables (Tabs) - How To
Banner Tables - Advanced Reporting Options
Excel filtering option
Dynamic Slide-Show
Enable/Disable option from mean calculation
Continuous variable mean percentile
Weighted mean
Completed Vs. Incompleted Surveys - Filtering
Categorize Open-ended text questions
Data mining
Slide Show
Disable Slide
Spotlight Report
Geo-Coding Responses
Searching Text Responses
Combine Results of Multiple Surveys
Emailing Reports - How to
GAP Analysis
Grouping Analysis for Looping
Complex Logic Surveys
Quota Support
Piping - Tutorial
Extraction - Tutorial
Matrix Extraction
Branching
Branching back references
Branching target question deleted
Branching to terminate survey
Question Block Rotation - Tutorial
Randomly Selecting 1 Question - Tutorial
Enable Multiple Branching (Looping)
Custom Logic Scoring Engine
Delayed Branching
Branching based on responses to multiple questions
Piping Text over multiple pages
Branching based on Open Ended / Text input type questions
Customized Frequency Analysis Tools
Customizing the Scales and Weights for Analysis
Custom Scoring Models - Net Promoter Score
TubePulse - Continuous Video Rating - Dial Testing
Dynamic Lookup Table - Overview
Dynamic Text/Comments
Conjoint Analysis
Conjoint Analysis -- Pricing and Cost FAQ
Conjoint Analysis -- Best-Practice Implementation FAQ
Conjoint Analysis -- One Feature at a Time
Conjoint Analysis -- Feature Level Resolution
How are Utilities Calculated?
Average Utilites and Relative Importance Calculation
Prohibited Pairs - Setup and How-To
Concept Simulator - How to use it
Conjoint Analysis -- Feature Upgrade Data Collection
Conjoint Analysis -- Disallow Level Elimination
Task count
Concepts per task
TURF Analysis
TURF Analysis - Tools and How-To
TURF Simulator
Adding Weights for TURF Analysis
Respondent Reach vs. Complete Reach Vs. Started Reach
Background TURF Simulation
Importing External Data for TURF Analysis
Data Import - How To?
Trend Analysis
Trend Analysis - Tools and How-To
Trend Analysis - Export Options
Net Promoter Score
Pricing and Billing
Pricing and Billing - How it works?
Monthly billing option
Invoices and Receipts
Cancelling Your Account
Current Promotions and Free Upgrades
Pricing details
Time limits on data storage
Pricing Currency
Upgrading Access Restrictions
Upgrading using a Coupon
Canceling Your Account
User Accounts
Advanced Survey Options
Custom Scripting
Multiple User Surveys
Save and Continue
Data-Link
Spotlight Report - How To?
Custom Domains / Registration
Enterprise Toolsets
Enterprise Integration Overview
Decision Support System
Email Campaign Management
Ad-Hoc Querying Tool : Comment Analytics
Custom URL Link
Short URL - Paper Surveys
Purchasing Custom Feedback Domain
SSL Options
Report / Data Scheduler
SOAP/XMLRPC API Access
Salesforce.com Integration
Salesforce Integration Overview
Salesforce.com Integration FAQ's
Configuring a Salesforce.com Integration
How the Salesforce.com Link Works
Troubleshooting Salesforce.com Integrations
Salesforce.com Communication Templates
Single Signon - Viewing Reports within Salesforce.com
Tutorials
Steps in Preparing an Online Questionnaire
Types of Survey Questions
Student Research Sponsorship
Student Research Sponsorship - How To Apply?
Automatic Approval Process
FAQ - Non-Profit Waiver License
Other (Sales/Billing/Partnerships)
Affiliate/Reseller Program
Multi-User Accounts
Become a Panel member
Questionnaire Review - What Is
Questionnaire Review Service Provider
Survey Conversion Service
Survey Conversion Partner
Survey Conversion Status
Survey Project Management
Full Life Cycle Project Management
Downgrading Account - Features/Tools Lost
FAQ - Non-Profit Waiver License
Multiple Tools (QuestionPro, MicroPoll, ContactPro)
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IdeaScale Setup
IdeaScale Publish/Recruiting
IdeaScale Reporting
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Customer Support
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